Terms & Conditions

Rescheduling & Cancellations

Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice will result in the appointment deposit being non-refundable.

Insurance appointments: The same 48-hour cancellation and rescheduling policy applies to appointments funded through private medical insurance. Late cancellations or non-attendance may count towards the number of treatment sessions authorised by your insurer, subject to your insurer’s terms.

Thank you for your understanding.

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Running Late?

We want to make sure there is enough time to complete your assessment properly and don’t want to rush your appointment.

Initial Assessments: If you arrive more than 10 minutes late, we may only have time to complete the subjective (talking) part of your consultation. A follow-up appointment can then be booked to complete the physical assessment.

If you arrive more than 30 minutes late, the appointment will need to be rescheduled and the original appointment deposit will be non-refundable.

Follow-up Appointments: If you arrive more than 10 minutes late, the appointment will need to be rescheduled and the original appointment deposit will be non-refundable.

Thank you for your understanding.